Feedback, complaints & appeals

We genuinely want to hear from you — what went well, what didn't, and what we should change. Every submission is logged, actioned by a real person, and reported back to you. You can also lodge an appeal against an assessment decision you disagree with.

Your rights. Every RTO must have a complaints & appeals process you can use without fear of disadvantage. If you're not happy with our response, you can escalate to ASQA at asqa.gov.au/complaints. Lodging here doesn't waive that right.

1. What are you contacting us about?

Continuous improvement

Compliment, suggestion, or general feedback.

Complaint

Something didn't go well and you want it looked at.

Appeal (assessment decision)

You disagree with an assessment outcome and want it reviewed.

2. The details

Short headline *

Tell us what happened *

The more specific you can be, the faster we can act on it.

Related unit (if any)

3. Who you are (so we can get back to you)

Lodge anonymously. We'll still investigate and log it. We won't be able to reply to you directly, but the outcome will appear in our compliance reporting.

Your name

Phone (optional)

Field Ops Australia · RTO 45729